Forest Hill Cleaning Academy | Learning to Clean as a Pro

If you’re searching for a house cleaner who can deliver top-notch service, look for these five signs of experience. From their attention to detail and efficiency to using professional products and techniques, you should look for these qualities.

Find out how to spot an experienced house cleaner and the perks of hiring one. Experience matters when keeping your home clean and tidy, so choose wisely.

What Makes a House Cleaner Experienced?

If you’re looking for an experienced house cleaner, you want someone who knows the ins and outs of cleaning and has years of hands-on experience.

They have all the cleaning techniques and solutions in the bag to tackle any surface or material with precision.

After years on the job, they’ve developed a knack for spotting exactly what needs to be cleaned in different settings, resulting in a customised and effective clean.

Their keen eye for detail means they catch even the slightest imperfections and take care of them immediately.

All that industry knowledge and practical know-how makes them top-notch at delivering high-quality cleaning services.

Signs of an Experienced House Cleaner

If you’re in the market for a house cleaner, look for these five signs that’ll clue you in on an experienced, trustworthy, and reliable professional who can make your place sparkle with thorough and efficient cleaning services.

Attention to Detail

When hiring a house cleaner, you can tell they’re experienced by how they pay attention to every little detail, making sure no spot goes untouched. Their dedication to thoroughness shines through in tasks like carefully cleaning skirting boards, dusting those tricky corners, and meticulously shining fittings until they sparkle. With their keen eye, they can easily spot areas that need extra love, whether tackling tough stains on carpets or scrubbing away grime in hidden spots. Their proactive mindset means they’re always one step ahead, checking for mould in damp areas or ensuring dust doesn’t pile up on often forgotten spots like ceiling fan blades.

Efficiency and Time Management

A skilled house cleaner is like a productivity ninja, always on top of their game, getting things done efficiently and to a tee. You’re an expert at juggling tasks, knowing which ones to tackle first based on their urgency or difficulty.

By planning your workflow smartly, you can smoothly transition from one job to the next, getting the most out of your time. Your time management skills aren’t just about sticking to a schedule; they’re about being ready for any curveballs that might come your way and adapting on the fly without sacrificing quality.

You get that time is precious, and you’re all about making every minute count when you’re elbow-deep in a cleaning project.

Use of Professional Cleaning Products and Techniques

When you hire experienced house cleaners, they use professional-grade cleaning products and top-notch techniques to get the job done right.

These pros know their stuff, picking the perfect tools and methods for each cleaning task to ensure they work effectively and efficiently. Professional cleaning products make things spotless and kick germs and bacteria to the curb, keeping your environment healthy. These products are like superheroes against tough stains and grime, all without harming your surfaces and extending the life of your stuff. Relying on cleaners who know their way around professional products and techniques can save you time and hassle while giving you top-notch results.

Flexibility and Adaptability

One key trait of a skilled house cleaner is their flexibility and adaptability, making it easier to tackle any sudden obstacles they may encounter.

Picture this: you come across a stubborn carpet stain that won’t disappear. A pro cleaner would try different cleaning solutions until they discover the one that can tackle the stain effectively without harming the carpet fibres.

Now, you suddenly need a deep cleaning before an event. A flexible cleaner would quickly adjust their schedule to fit that last-minute request, ensuring you’re happy with the outcome and keeping their reputation shining bright.

Excellent Communication Skills

As an experienced house cleaner, you need to have top-notch communication skills to ensure that you and your clients are on the same page.

Clear and professional communication is critical in the world of house cleaning. You must be able to chat with clients about their cleaning preferences and any specific requests they have. This way, you can be sure you’re hitting the nail on the head and meeting their needs.

It’s essential to ask for and appreciate client feedback to keep your standards high and improve your service. Feedback gives you valuable insights into what areas might need extra attention or tweaking, allowing you to refine your approach and ensure your clients are satisfied.

How to Find an Experienced House Cleaner

You need to do your homework when looking for an experienced house cleaner. Research and interview potential candidates to ensure they meet your standards and expectations. Also, remember to run background checks and check references to be extra sure.

Researching and Interviewing Candidates

When hunting for a house cleaning candidate, remember to dot your i’s and cross your t’s. Conduct a thorough background check and contact multiple references to ensure you’re getting someone reliable and trustworthy.

Start by scouting for candidates with solid experience in the house cleaning world and a track record of delivering top-notch service. Once you’ve got a list of potentials, it’s time to set up those interviews. This is your chance to see how they carry themselves, how they communicate, and if they’re all about paying attention to the nitty-gritty details.

Don’t skimp on the details in terms of background checks. Verify their work history, check for any skeletons in the cupboard, and make sure they have the certifications that meet your standards. And don’t forget to ask for references from past employers or clients. Hearing about their work ethic and reliability straight from the source can help you pick the best match for your home sweet home.

Benefits of Hiring an Experienced House Cleaner

When you hire an experienced house cleaner, you get more than a tidy home. You’ll save yourself a ton of time and stress, plus you can count on top-notch quality, consistency, and reliability.

Time and Stress Savings

When you hire an experienced house cleaner, you can save significant time and stress because they’re efficient and super conscious of time. Their knack for handling cleaning tasks swiftly lets you concentrate on other important things in your life, like hanging out with your family or diving into your hobbies.

For example, by skillfully managing cleaning schedules and tasks, your house cleaner ensures your home stays tidy and organised all the time, creating a peaceful atmosphere that helps you unwind. This proactive attitude not only saves you time but also eases the mental load, bringing a sense of peace and well-being to your home.

Quality and Consistency of Cleaning

When you hire experienced house cleaners, you can expect top-notch quality and consistency in their cleaning services, keeping your home neat all the time. With their wealth of experience, they know how to work cleverly and get the job done correctly, ensuring every nook and cranny in your home receives the attention it deserves. Their sharp eye for detail means they notice things others might overlook, providing your home with a comprehensive cleaning. Being proactive, they address any issues before they escalate, so you can rest assured knowing your home will always be in excellent condition.

The Forest Hill Cleaning Academy offers two main types of courses – for beginners and for advanced cleaners wanting to take the next step in their professional careers. The gap between them is so substantial that you cannot sign up for the wrong course by mistake. Or at least I thought so until a few weeks ago.

Our team has split the beginners’ courses into three main sections – carpet, window, and home cleaning. We usually have groups of about 6-7 novices who sign up and probably 3-4 who finish the four-week course and get their certificates. Since we cooperate with the leading training institutions in the UK in the cleaning industry, like NCCA (The National Carpet Cleaners Association) and the BWCA (British Window Cleaning Academy), most cleaning contractors recognise the value of our “diplomas”.

A few weeks ago, we started a new novice-level course in carpet cleaning. I had just finished a challenging top-level course in cleaning management and business planning and thought the change of pace would be good. Besides, the novice courses are the bread and butter of the Academy, so I never allow myself to believe they are beneath my expertise.

Fortunately, I had stumbled upon a really nice bunch of motivated and positive-minded people who genuinely wanted to learn (trust me, that is now always the case!). The course lasts four weeks, and each week is dedicated to one of the following topics – basic carpet cleaning (methods and equipment); case studies – persistent stains, heavily smothered carpets, etc.; off-site practice with carpet-washing equipment; on-site carpet cleaning practice in real conditions. The final exam consists of a theoretical test and a random cleaning exercise.

During the first two weeks, which are more theory-oriented, I got to know my students better. As in any other group in any walk of life, you can quickly recognise the archetypes – the jokers, the introverts, the serious people who are all about the task at hand. Even with that in mind, one of the guys in my class, Paul, stood out. It’s not that he was arrogant, cocky, or obstructing, on the contrary. He was silent and polite, taking detailed notes of everything I said but never asking questions. I’ve met such people before – they are usually too shy to ask, even when necessary. So, at the end of the second week, I took him aside.

“Paul, I noticed you always pay attention in class but never ask questions like the other students. I just want to make sure you take full advantage of the course. Don’t be shy or concerned that a question might be too stupid – there is no such thing.”

He looked genuinely surprised but quickly regained his composure. “I do appreciate that, Peter. But you explain everything in such detail that I haven’t found the need to ask an extra question. I am not reticent on purpose.”

I wasn’t particularly convinced by his answer but decided to drop the issue. Besides, the forthcoming practices would certainly cause him to have questions. Boy, was I ever so wrong! I had completely misjudged the case!

It doesn’t take too long for a professional cleaner to recognise a colleague in action – “game recognises game”, as they say in the gangster movies. The moment I put a hot water extraction machine in Paul’s hands, I knew he had done it before. There was no way he knew how to operate it and switch the power levels intuitively. The way he moved and handled the machine and the ease with which he was covering all tasks immediately singled him out.

I must confess I was confused. Why would a professional carpet cleaner sign up for a novice course? By this time, I had no doubt Paul had at least a few years of experience in the industry. We were not a cleaning company but a training institution – it made no sense for a service contractor to send one of their technicians to spy on us. Was somebody planning to open a competing cleaning academy? But why the undercover nonsense – we had all the course information published online. Besides, Paul was not trying to cover his skill at all – if his goal was to play double agent, he was failing miserably.

Midway through the second week, I decided to grab the bull by the horns. After one of our practice sessions, I asked Paul to stay behind and wished the rest of my students a nice day.

“Look, I don’t know what your shtick is, but I don’t like to be made fool of. I bet all my money in my pocket against all the money in your pocket that you are a professional cleaner. So why don’t you tell me what the heck is going on?”

“I guess I should have come clean from the very start, but to be accurate, I never claimed that I am not a professional carpet cleaner.”

I look at him, stunned at his audacity. But Paul did not look arrogant or trying to be funny. “The thing is, I have helped with my father’s carpet-washing business ever since I was thirteen. So you could say I have almost fifteen years of experience in the field, though I can hardly put it in my CV. My dad retired a few years ago, but I never had any desire to deal with the business aspect of things. Instead, I started working for one of London’s leading carpet cleaning contractors.

I figured that with my skills and knowledge, I could quickly move up the ladder. My supervisor thought otherwise. He is the kind of guy who believes a piece of paper is more important than five years of experience. So here I am, trying to get your certificate to get me the promotion I deserve.”

It all made sense now. The competition going undercover – I guess I had watched too many Bond movies. “Who is your Dad?” I asked Paul.

“Roy Jones.”

“Dirty-carpet Roy is your Dad?! Are you kidding me? He is a legend among the old-timers. You should have started with that! Sorry to give you grief, brother.”

Paul and I ended up having a few beers at The Chandos. Needless to say, he took his certificate with a straight A and is now a senior carpet-cleaning supervisor. Whenever we meet, he teases me about our spy-thriller encounter. Lesson learned.

A couple of weeks ago, I had a glass of ale at the Signal Pub with my guy N. I will not share his full name because some people may consider it a conflict of interest. N. runs one of the big London cleaning companies and has over twenty years of experience in the industry.

“The cleaner turnover has become a real problem these days”, N. complained. “Maybe it was the pandemic, but people are decreasingly motivated to do the job for more than 2-3 years, strictly as a springboard to something better. I rarely find someone under thirty who will seriously consider cleaning a long-term career path.”

I knew what he was talking about. I’ve noticed it in my interaction with younger cleaners as well. It made me think of a conversation with my mentor in the cleaning business, Stewart, a few years ago. I had just started the Forest Hill Cleaning Academy and wanted to ask him for some advice. Stewart had been in the cleaning business his whole life – he had started at twelve as an apprentice in his father’s window cleaning business and then climbed the ranks as one of London’s most respected all-around cleaners. Now in his late sixties, he is still sought by cleaning executives for advice on how to run their businesses. He is also one of the most generous and kind-spirited humans I have ever met.

I found him in his garden, clipping at his favourite pink roses. “Peter, my boy!”, he exclaimed and pointed me to a garden chair. I explained my idea for a cleaning academy where young and aspiring cleaners would find all the necessary resources to advance in the industry. He never stopped clipping at the roses, but I knew he was listening attentively.

Finally, he put down the garden scissors and turned towards me. “I think it is a fantastic idea and a commendable one. The problem is you will have a hard time finding people who are really interested in cleaning.”

“Do you think so?” I did not try to hide the disappointment in my voice.

“I know so. But don’t get me wrong – you will have people interested in the service you provide. They will see it as a stepping stone to higher positions in their companies or higher rates they can charge. But that doesn’t mean they love or understand the business.”

“You see, a lot of people have grave misconceptions about cleaning. They think cleaning is hard or unpleasant. Oh, really? My uncle worked for a maintenance crew on an oil rig in the North Sea. That was tough. I watch these Discovery shows about Alaska fishermen – that’s a tough job. My mom worked 28 years as a nurse, giving 12-hour shifts – that’s a tough job. And you want to compare it to cleaning?!”

“Think about it. Unless you are a window cleaner, most of the time, you work indoors. You don’t have to worry about weather conditions or anything remotely life-threatening. And what’s the worst thing you can do? Mess up the wrong detergent? Skip a stain on the floor?”

“Cleaning is easy. What is even better – it is easy to learn the basics and attain a relatively high level of proficiency. You cannot become a good neurosurgeon or chemical engineer in six months. Give me half a year, and I will turn the most hopeless rookie into a perfectly adept cleaning professional.”

Stewart took a sip from his glass of homemade lemonade and smiled. “But you are not here to listen to an old man’s rant. Let’s get serious. I cannot tell you anything technique or standard-related that you don’t already know. You’ve done your homework, I am sure of that. But here is something you should teach every person who claims to be interested in professional cleaning.”

He made a dramatic pause and then nailed me with a question: “What is the most important factor in professional cleaning?” Stewart loved these kind of questions. Their answers were so obvious that you wanted to punch yourself if you gave the wrong one. But I decided to try the most apparent option. “Time.”

He looked at me, surprised. “Have you hit your head on something? You never used to give me the correct answers so fast!” With that, he burst out laughing. “No, I am just teasing you. But you are correct, of course. It is time. Think about it. Let’s say you need to clean a bedroom. Even the most clueless person can do it. The question is – how fast? They might need three or four hours to finish even the most basic chores, while a professional cleaner will need thirty minutes. Let’s assume the end result is similar, with slight deviations. Therefore the critical differentiating factor is time.”

“It is a concept even experienced cleaners find hard to accept. They obsess over quality, trying to convince themselves that superior performance will get them more customers. They are wrong for two reasons. The first is about perception. Let’s say you have two competing carpet cleaners working on equally dirty carpets. The first one needs three hours to clean it 10% better. The second – two hours, at 10% worse. You have been in the business long enough. Do you really think that a regular customer, the average Joe or Jane, can tell the 10% difference? No, they can’t. In their mind, the two cleaners have done a similar job, but the second was faster, so he must be better.”

The second reason is simple Math. If you can do a job for three hours, and I can do the same thing for two, I will have 50% more customers in the long run. So teaching your cleaners to be time-efficient is much more important than anything else. Not at the expense of quality, of course, but you get my point.”

I must have stared at Stewart with my mouth agape because he asked me if I was OK. “I’ve never thought about these things from that particular perspective. I confess I have committed the sin of quality obsession. But you are correct, absolutely correct – as usual. Stew, you must come and give a lecture or two at the Academy. You will kill it!”

“No, my boy, I don’t have the patience for such things any more. But you go ahead and incorporate it into your program. I believe it will help a lot of people!”

And I did. Some people have tried to argue against it, some have laughed at the notion, but most come back after a year or two and admit they have incorporated it into their business strategy.